JOB DESCRIPTION
- Manages the day to day operations of a retail store, directs and oversees all store functions
- For stores in:
- BATH & BODY WORKS SUNWAY VELOCITY
- BATH & BODY WORKS POP UP - PALM MALL
- BATH & BODY WORKS SUNWAY VELOCITY
- BATH & BODY WORKS FARENHEIT88
- BATH & BODY WORKS QUEENSBAY MALL
- BATH & BODY WORKS MITSUI OUTLET
- BATH & BODY WORKS KLIA
KEY AREAS OF RESPONSIBILITIES
Drive the Sales and maximize Profitability
- Manage and deliver store’s/outlet’s sales performance..
- Facilitate implementation of product/ sales strategies.
- Communicate information on sales goals and targets to the team on continuous basis.
- Keep the team updated daily on Conversion Rate and Average Transaction Value with the team on regular basis. * Monthly Plan forecast.
Deliver WOW Experience
- Provide a unique and genuine customer experience that delights and engages every shopper by following the 7 steps to WOW.
Develop Team
- Instil Valiram’s Entrepreneurial Spirit within the Team.
- Consistently demonstrate appreciation and encouragement.
- Facilitate learning opportunities among team members.
- Maintain effective staffing with top performing team by actively networking, recruiting, hiring and succession planning.
Delivery Operations Excellence
- Execute and maintain compliance of Store SOP at all times.
- This includes Store Opening & Closing/ Cost Control/ Roster & Manpower Planning.
Visual Merchandising/ POS/ Inventory
- Cash collection accuracy and timeliness.
- Set up and maintain visual merchandising displays for promotional and seasonal activities. e.g. EOS, SASS.
Engage in Innovation and Productivity Initiatives
- Generate potential ideas that may contribute to productivity improvements.
- Execute and motivate team to contribute to productivity improvement.
COMPETENCY
Technical
- MS Excel for reports
- Cash & receipt Management
- Productivity Improvement
- People development
- Inventory
- Loss Prevention
- Productivity Improvement
- Sales Management & Forecasting
General
- Developing People
- Problem Solving
- Decision Making
- Team Leadership
- Communication
REQUIREMENT
- Minimum 5-7 years of total retail experience with a minimum of 3 years in a supervisory role.
- Diploma/Bachelor’s degree (desirable) in related field or equivalent experience.
- Ability to communicate, influence and negotiate effectively with all levels of leadership.
- Proven organisational skills – able to manage multiple demands with competing priorities and allocate time effectively.
- Ability to analyse situations and resolve issues with innovation and creativity
- Ability to challenge and influence operational processes.