I forgot my password. Help!

If you can't remember your password, click here and enter your email. We'll send you a link to change your password.

If you have not received your password reset email, please call Customer Care at 1-800-82-8233 from Monday-Sunday, 9:00am-9:00pm MYT for assistance.

NOTE: It is possible to receive promotional emails but not possible to place orders without having registered an online account. You may register your email by clicking here and entering your email address and a password of your choice under ‘Create an Account’.​

How do I reset my password?

  • Visit the sign-in page on
  • Click on "Forgot Password"
  • Enter the email address associated with your account
  • A forgot-password link will be sent to your email address. If you don't immediately receive the link, please check your spam folder
  • Follow the instructions to reset your password

How does your mailing list work?

We do our best to send you special offers on products that you’ll love. We send a variety of mailers, so the coupons in your mailbox may not be the same as what your friends and neighbors get. In fact, you may get a coupon when they don't and they may get one when you don't. When you visit our stores, shop on our website, or call us, we often ask to confirm your contact information so we know how to reach you. We try to send everyone offers at least once a year so our friends have a chance to save on their favorites. To get the scoop on even more news and special offers, sign up for our emails.

Signing up for our mailing list is easy! Simply use our Mailing Address Update email form. Be sure to choose "Add me to your mailing list" as your Request Type and provide all relevant information.

I want to receive email offers

Signing up for our e-mail list is easy! Simply go to our email form, select "E-Mail Address Update" from the dropdown and fill in your information. It can take a few weeks to receive your first offer, as offers are not always available. Once you start receiving e-mails from us, you're in!

How do I keep my personal information safe?

In today's world, data security breaches are unfortunately becoming all too common. Bath & Body Works cares about you and your security. To further protect your personal information, we encourage you to change your passwords frequently for all of your online accounts, including

Here are a few tips from security experts for keeping your information safe:

  • Change your password periodically
  • Avoid reusing the same password for multiple websites - this is especially important for any websites where your credit card, financial or health information may be saved
  • Use complex characters (including letters, numbers and special characters)
  • Avoid using words found in the dictionary
  • Ensure your password is not the same as your username
  • Always be skeptical of any company asking for sensitive information by email. Bath & Body Works will never ask for your password or bank account/credit card information through email

How do I unsubscribe from your mailing list?

We're sorry to see you go! To unsubscribe from our mailing list, simply use our Mailing Address Update email form. Be sure to choose "Unsubscribe me from the mailing list" as your Request Type and provide all relevant information.