What is the shelf life of BBW products?

Unless the product has a specific expiration date listed, a product shelf life is 2-3 years.

  • To get started, twist right (clockwise) to uncap the refill and twist left (counter-clockwise) to attach it to the plug

  • Products with an expiration date on them usually have an active ingredient (such as SPF) that expires prior to our normal 2-3 year shelf life.

  • Products like Wallflower Bulbs, Scentportable Refills do not have a shelf life of 3 years. They will remain fragrant as long as they are unopened.

  • Products should be stored in a cool (25c)/dry place with minimal exposure to direct light to optimize product shelf life.

Are your hand soaps antibacterial?

Our hand soaps are not antibacterial but are just as effective at washing away germs when used with proper hand washing for 20 seconds.

How much alcohol is in your hand sanitizer?

The active ingredient in all our anti-bacterial hand sanitizer products is 68% alcohol. We have started the use of USDA certified bio based (plant based) alcohol in our 1oz PocketBac gels - this is the same efficacy, just coming from a USDA certified plant-based source. Please refer to the product packaging for additional information.

Does your hand sanitizer meet FDA requirements?

As a leading retailer, we are committed to providing only safe, high-quality products to our customers. Our hand sanitizers are formulated with 62-80% ethyl alcohol in compliance with FDA requirements.

We do not use methanol in any of our products, and Eskbiochem (the Mexico-based company identified by the FDA) is not one of our product vendors. We want to assure you that our sanitizers are safe for use and meet all applicable FDA requirements for safety and efficacy.

Are Bath & Body Works candles safe?

Our candles are safe when used as directed on the label. They undergo extensive quality and safety testing under rigorous burn and use conditions and meet or exceed all applicable industry and government standards for safety and performance. Many factors, beyond the construction of the candle itself, can affect its performance such as room drafts, debris that may have accumulated in the wax’s melt pool, wick length and proper pre-burn trimming. For safe candle usage instructions, visit our Bath & Body Works Candle Safety Tips.

Important Candle Safety Information

Always trim wick to 1/4 inch before lighting. Dispose of wick trimmings and matches to keep debris out of wax pool.
AVOID drafts.
Set candle on heat-resistant surface.
Burn within sight. ALWAYS remain within line of sight of burning candles. Extinguish candles before leaving room. NEVER burn for longer than 4-hour intervals.
Keep away from things that catch fire. NEVER burn candles on or near anything that can catch fire.
Keep away from children and pets.Children and pets could accidentally tip candle over.
DO NOT extinguish with water.
ALWAYS allow wax to harden before relighting, touching, or moving.

What is the difference between White Barn and Bath & Body Works Home Fragrances?

From the World’s Best 3-Wick Candles to always-on Wallflowers and more – we have so many ways to fill your house (and heart) with wonderful fragrances. Our White Barn Candle Collection was one of our first home fragrance collections and has been a favorite since it was founded in 1998. Our White Barn Candle Collection provides sophisticated fragrances, more neutral wax colors, and timeless décor options that will fit into any room of your home. Our Bath & Body Works Collection captures the scents, colors, and spirit of the seasons while embodying your favorite experiences throughout the year in fun, seasonal, vibrant colors and designs.

Wallflower Usage Tips

Learn how to use and get the most out of your Bath & Body Works Wallflowers by following our recommended safety and product usage tips!

To get started, twist right (clockwise) to uncap the refill and twist left (counter-clockwise) to attach it to the plug.

Always keep your plug and fragrance refill upright. (Bonus: our rotating plug lets you use a vertical or horizontal outlet!)

Though thoroughly tested and completely safe to use, Wallflowers refills contain fragrance oils that may damage finished surfaces and some plastics, so always keep a 12-inch clearance above your plug to prevent damage to surrounding surfaces. If oil spills, be sure to wipe it up immediately.

Each plug includes a built-in safety mechanism that automatically shuts off and disables the plug if it overheats. In the infrequent event that this happens, simply return it to any Bath & Body Works store for a replacement.

Wallflower Refill Twist Caps

It can be a little challenging to open the wallflower refill because the cap twists in the opposite direction (reverse thread) as you normally do to open a container.

Why do Wallflowers have a reverse thread? The reverse thread is used for safety reasons. When Wallflowers were first launched (almost 20 years ago), liquid plug-in products were very new. There were concerns that the device could be misused by twisting in products that were not design (and safety tested) with the Wallflower plugs, so the reverse thread was used to minimize the risk that the plug could be misused, and has been part of the Wallflower design ever since.

How do I use my car fragrance holder and refill?

Our car fragrance holders consist of two pieces: the back, which has a built-in clip for a visor or a vent, and the decorative front cover. To open the holder, twist the top counterclockwise. Peel back the foil topping of your refill to reveal a clear plastic film, which will disperse the scent. Put the refill into the back of the Car Fragrance Holder with the film facing out. Put the top of the car fragrance holder onto the back and turn clockwise to click into place. Keep in mind that these refills are intended to last 4-6 weeks depending on the environment, and the refill will not dry up before a replacement is needed. Once you can no longer smell the fragrance, it is time for a new refill.

Refills should only be used with car fragrance holders and should not be exposed to direct sunlight. ​

How are Body Lotion, Body Cream & Body Butter different from one another?

Let's start with the basics - like what moisturizers do, followed by the difference between body creams and body lotions. By definition, the goal of any moisturizer is to hydrate and smooth skin. The great news is all of our moisturizers offer 24 hours of moisture!

Thicker ones, like body creams, offer the benefit of all-day moisture and lasting fragrance. Because they penetrate skin and seal in moisture, they're one of the most effective ways to prevent dry skin.

Lightweight body lotions get to work right away, instantly leaving skin feeling soft, smooth and nourished. They're great for warm weather or whenever your skin needs a quick pick-me-up. Similarly, our whipped and fluffy body butters - infused with goodies like shea butter and coconut oil - nourish and smooth skin in a flash!