Order Tracking
There are two easy ways to stay up-to-date on the status of your order:
Visit our Order Tracking page to view your order status. You will need your order number, email address, and billing post code.
Log into My Account and review your order history.
Why am I not seeing any tracking scans for my order?
Tracking information may not be available for the first 24 to 48 hours after you receive your Shipment Confirmation email. Several days may pass between package scans as your order moves between carrier locations. We assure you that this will not affect your expected delivery date.
When will my order get processed?
Orders placed after 12 p.m. MYT Monday - Friday may not be processed until the following business day. Weekend orders will be processed the next business day (Monday). Weekend delivery is not available.
Orders with Standard Delivery should still arrive within the quoted 10-14 business days.
You will be provided the carrier name and tracking number via email once your order ships.
Note: In most cases, your order is finalized immediately and cannot be changed or canceled. You may receive several shipments to complete the fulfillment of your order.
What Delivery Options do you offer?
City Link
| DELIVERY TYPE |
COST |
TIME FRAME |
| WEST MALAYSIA |
MYR 10.60 |
10-14 business days* |
| EAST MALAYSIA |
MYR 21.20 |
10-14 business days* |
| OVERNIGHT |
N/A |
N/A |
MYR 10.60 Flat Rate Shipping & Handling(Inclusive of Sales & Service tax) is available for orders MYR180.00 & below in merchandise value shipping for West Malaysia and MYR 21.20 Flat Rate Shipping & Handling(Inclusive of Sales & Service tax) is available for orders MYR250.00 & below in merchandise value shipping for East Malaysia via Standard service to Residential Addresses and PO Box destinations. Orders with a merchandise subtotal of more than MYR180.00 / MYR 250.00 will receive free shipping & handling. Not all services are available for all destinations. Available service options will be displayed at checkout.
*Delivery to PO Boxes will take place if there is nobody home to accept the delivery.
NOTE: Orders placed after 12 p.m. MYT Monday - Friday may not be processed until the following business day. Saturday delivery is not available.
Shipping & handling charges - which include taxes, duties and brokerage fees where applicable - will automatically be added to your total during Checkout.
Do you offer a Ship-to-Store option?
We do not offer this option at this time; however, we do offer MYR 10.60 Flat Rate Shipping & Handling for orders MYR180 & below in merchandise value shipping for West Malaysia and MYR 21.20 Flat Rate Shipping & Handling for orders MYR250 & below in merchandise value shipping for East Malaysia via City Link service within Malaysia.
Can I ship my order internationally?
At this time, we only ship to addresses that are located within Malaysia.
Flat Rate Shipping & Handling
MYR 10.60 Flat Rate Shipping & Handling is available for orders MYR180.00 & below in merchandise value shipping for West Malaysia and MYR 21.20 Flat Rate Shipping & Handling is available for orders MYR250.00 below in merchandise value shipping for East Malaysia
What if my package is late or lost?
If your order hasn't arrived, please call the carrier and allow one additional business day past the delivered scan, or one additional business day after your shipping time frame. If your package still has not arrived, please call us at 1-800-82-8233 from Monday-Sunday, 9:00am-9:00pm MYT.
NOTE: Be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbor or an Apartment Office Manager, accepted delivery on your behalf.
What if my item arrives damaged?
If your order arrives with a damaged or defective item, please call us at 1-800-82-8233 from Monday-Sunday, 9:00am-9:00pm MYT. We will be happy to take a look at your order and discuss options!
ADDITIONAL SHIPPING GUIDELINES
Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding Public Holidays. During peak periods you may experience longer than average order processing time.
Bath & Body Works will determine the most efficient method of delivery based on your shipping address.
Shipping & handling will be charged at the time of order being placed. If your order includes a pre-order or backordered item, shipping & handling charges will be assessed for the entire order at the time of the initial shipment.
Shipping & handling is a taxable service.